Washee

Legal

Privacy Policy

Last updated: November 12, 2025

Overview

Washee Inc. is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our apps and booking platform, or receive our on-site car wash services.

1. Information We Collect

1.1 Information You Provide Directly

  • Name, email address, and phone number
  • Service address or building location, and any parking or access instructions
  • Vehicle details (make, model, type, license plate, VIN) and any vehicle photos you upload
  • Payment information (processed securely via third-party providers)
  • Any notes or instructions related to your service, and messages you send our support team

1.2 Automatically Collected Information

When you use our website or apps, we may automatically collect your IP address, browser type and version, device information, pages visited and time spent, and cookies and similar technologies. We use these to improve performance, security, and user experience.

1.3 Payment Information

Washee does not store full credit card numbers. All payments are processed securely through a third-party PCI-compliant payment processor.

1.4 Service Photos

As described in our Terms and Conditions, our team may take before-and-after photos of your vehicle for quality control and marketing. Personal details such as license plates are obscured.

2. How We Use Your Information

We use your information to:

  • Create and manage your account and verify your identity with one-time passcodes
  • Create, manage, and confirm your reservation
  • Contact you about your appointment
  • Process payments once a reservation is confirmed, and apply promo codes and rewards
  • Provide on-site car wash and detailing services
  • Respond to customer service inquiries
  • Send transaction receipts, confirmations, and relevant notifications
  • Send promotional messages, which you can opt out of at any time
  • Improve our website and services, and prevent fraud and abuse
  • Comply with legal obligations

We do not sell or rent your personal data.

3. Sharing Your Information

We may share information only in the following scenarios:

3.1 Service Providers

Trusted third parties that help us operate our business, including:

  • Stripe — to take and reconcile payments
  • Twilio — to send one-time passcodes, SMS notifications, and email
  • Cloudinary — to store and serve the images you upload
  • Google — to protect sign-in and sign-up from abuse (reCAPTCHA), and when you choose to sign in with Google

3.2 Compliance with Law

If required by law, legal process, or to protect our rights, safety, or property.

3.3 Business Transfers

If Washee undergoes a merger, acquisition, or asset transfer, customer information may be included.

We never sell customer information to data brokers or marketing networks.

4. Cookies & Tracking Technologies

We use essential cookies to keep you signed in and secure, and — only with your consent — analytics and marketing cookies. You control non-essential cookies through our cookie banner, or by disabling cookies in your browser settings, though doing so may affect site functionality. See the Cookie Policy for details.

5. Data Security

We implement industry-standard safeguards to protect your information, including:

  • Encrypted data transmission (HTTPS)
  • PCI-compliant payment processing
  • Access controls and authentication
  • Regular monitoring for vulnerabilities

Although we take strong precautions, no system is 100% secure.

6. Data Retention

We retain your information only as long as necessary to:

  • Provide services
  • Maintain booking and transaction records
  • Comply with legal, tax, or regulatory obligations

Records of your cookie choices are kept as evidence of the consent you gave. You may request deletion of your data at any time (see Section 8).

7. Children's Privacy

Washee does not knowingly collect information from individuals under the age of 18. Our services are intended for adults.

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold
  • Correct inaccurate information
  • Request deletion of your data
  • Opt out of non-essential communications
  • Request a copy of your stored information
  • Withdraw consent you have given, at any time

To make a privacy request, email us at info@thewashee.com. To delete your account, follow the steps for customers or technicians.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Privacy Policy

Washee may update this Privacy Policy from time to time. Any updates will be posted on our website with the "Last updated" date revised accordingly. Continued use of our Services after changes indicates acceptance of the updated policy.

11. Contact Information

If you have any questions about this Privacy Policy, please contact us at: