Terms and Conditions

When you book a service, you pay the full booking total at checkout. Your booking is confirmed as soon as payment succeeds, or immediately when it is fully covered by a reward or Washee Credit, and you will receive a confirmation.

A booking stays pending until it is paid and is not confirmed until then. You can complete payment from the booking at any time before your service. A booking that is still unpaid when its scheduled time passes expires automatically.

Bookings are subject to availability, location, weather, and staffing. Washee reserves the right to decline or reschedule any booking.

By completing checkout, you authorize Washee Inc. to charge your selected payment method for the booking total. Payments are processed securely by our payment processor, Stripe; Washee does not store your full card number.

All pricing is displayed before you pay and depends on the service package, add-ons, accessories, and service location you choose. Washee may change its prices at any time, but a booking you have paid for keeps the price you paid.

Sales tax is charged at the rate that applies to your service location, on the booking total after any promo discount, and is shown before you pay.

You may cancel your reservation at any time before the service begins. Cancellations made more than 6 hours before your confirmed service time are refunded in full to your original payment method. Cancellations made within 6 hours of the service time are not eligible for a refund.

Washee reserves the right to cancel or reschedule a service due to weather conditions, staffing issues, or safety concerns. In such cases, customers will be notified promptly and offered the option to reschedule at no additional cost.

You may reschedule, upgrade, or add to your service up to 6 hours before your confirmed service time. Changes can only add to a booking: items already booked cannot be removed or downgraded, and you pay only the difference from what you have already paid. Within 6 hours, a booking can no longer be changed, but it can still be cancelled under 3.1.

In case of any discrepancy, you may reach to us on info@thewashee.com, it typically takes 24-48 hours to claim a complaint.

The customer must ensure that the service area (garage, driveway, or designated wash zone) is accessible, safe, and compliant with property regulations.

If required for certain services, customers agree to provide access to water or electrical outlets unless otherwise specified by Washee.

Washee technicians may refuse service in locations deemed unsafe, restricted, or unsuitable for performing vehicle washing.

Prior to starting service, customers should disclose any pre-existing damage, defects, or unique materials (e.g., wrap, ceramic coat). Washee is not liable for pre-existing damage or damage resulting from undisclosed conditions.

While our team takes utmost care, Washee Inc. is not responsible for:

• Damage caused by pre-existing conditions, defects, or weakened paint/trim.
• Damage from poor weather, road debris, or misuse after service.
• Loss or damage to personal items left in the vehicle.

In no event shall Washee's liability exceed the cost of the service provided. Washee does not provide coverage for indirect, incidental, or consequential damages.

Washee maintains general liability coverage for its operations. However, customers are encouraged to maintain adequate vehicle insurance coverage for their own protection.

Please remove all valuable items, electronics, and personal belongings from the vehicle before your scheduled service.

Customers agree to respond promptly to communication regarding their appointment, especially if location access or gate codes are required.

Disrespectful or inappropriate behavior toward Washee staff will not be tolerated and may result in service termination without refund.

Customers earn Suds points on completed washes, at the rate and any tier bonus shown in the app. Points are credited once a service is completed.

Points can be redeemed in the app for washes, add-ons, and Washee Credit at the rates shown there. Redeemed add-on credits are valid for 12 months. Points and Washee Credit have no cash value and cannot be transferred or exchanged for money.

You may buy points and Suds tier upgrades in the app. Any limited-time bonus shown in the app is based on the total points in a single purchase and is credited with them. Purchased points become available 24 hours after purchase, and the number of points you can buy each year is limited. A tier upgrade can be paid for with money or with points, at the same rate of 100 points per $1 used for every redemption, and lasts 12 months. Purchases of points and tier upgrades are final and non-refundable.

Your Suds tier is set automatically from the number of washes you have completed in the last 12 months. Tier benefits are described in the app.

Washee Credit can be applied to a booking, including its sales tax. If you cancel more than 6 hours before your service time, the credit you applied is returned to your balance; within 6 hours it is forfeited along with the rest of the payment.

Washee may change the Suds rewards program, including earning and redemption rates, at any time. Changes do not affect rewards you have already redeemed.